💰 Retainers
At time of booking, a 50% retainer and also a signed contract will be required to secure your requested event date. Remaining balance will be due 1 day prior to your event and will be charged to the credit card on file. Failure to pay balance 1 day prior will result in cancellation of the event. With NO REFUNDS!!

*If booking is less than 1 day prior to the event date, the full amount will be due at the time of booking.

❌ Cancellations

For any reason you need to reschedule/cancel your reservation, please be sure to contact us as soon as possible at info@toddlerexploratory.com AND CALL 281-633-6915 0r 832-997-8854. Cancellations are available with NO REFUNDS, but you are able to change your event date 2 days or more prior to the reservation date. Cancellations less than 2 days will automatically result in cancelation of your event with the loss of your retainer.

Retainers are NON-Refundable. Unless Toddler Exploratory Soft Play Cancels Your Event!

⛅ Weather Conditions

If you are hosting an outdoor event you assume ALL weather-related risks. However, “BEFORE SET UP” if it should rain, we will work with you on a solution BEFORE setting up.  If you are not able to hold your party indoors, you can check for another date.

*Once Toddler Exploratory Soft Play has COMPLETED the event set up and it begins to storm on your event. Unfortunately, we would have to pack up your event EARLY and you will not be able to check for another date or receive any type of refund!

🌳 Outdoor Bookings

If you need setup at a park you will need to contact the park in advance to determine the requirements needed to set up. We are insured and can get a certificate if needed.  We require 10 day notice for certificate request.  We charge a 25.00 cleaning fee for outdoor usage and outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, or pavilion, as the equipment will get hot in direct sunlight. Tents can be rented for an additional charge. A tarp will be provided, but please make sure the ground is flat, dry and clear from glass and debris. We do not set up on dirt. (photo of set up area must be provided)

🔨 Set Up/Take Down

Renter is responsible for clearing all areas needed for equipment and must be present at the time of delivery AND pick up. Please allow between 1 to 2 hours set up and break down time depending on your package size. NO CONTACT/KIDS are allowed within 6ft of the set-up area during set up and break down due to maintain social distancing.

Please make sure we have a proper parking space to deliver and pick-up equipment to avoid any additional fees!

*Additional fees may apply, if we deliver via stairs or to venues located at long distances from the loading zone (including parks, large estates, or any location that presents delivery/pick up complications)!

🧹 Equipment Cleaning Care

To reduce the number of germs and therefore the spread of disease or illness we ask that you immediately disinfect any equipment that has come in contact with the following situations:  Leaked soiled diapers, vomit, blood, or mucus.  A disinfectant will be provided by Toddler Exploratory Soft Play to ensure proper sterilization that is safe for all, including the equipment.

COVID 19

I am aware of the highly contagious nature of COVID-19 and the risk that  party attendees may be exposed to or contract COVID-19 by playing on soft play and bounce house equipment and engaging in party activities.

I acknowledge that I and the party attendees are voluntarily choosing to engage in use of the soft play equipment and any other equipment provided by Toddler Exploratory Soft Play, LLC with knowledge of the danger involved. I hereby agree to accept and assume all risks of personal injury, illness, disability, or death related to COVID-19.

It is the responsibility of the person/s or organization hiring Toddler Exploratory Soft Play to ensure that all possible precautions are taken to avoid injury to people or damage to the soft play equipment. Please ensure the following safety instructions are followed:

1. NO food, drink or chewing gum on or around the soft play area. This will avoid any accidental risks and keep the equipment clean. (Please note if the equipment is collected in a dirty condition then the person hiring it will incur a cleaning charge.)
2. All shoes, jewelry, loose objects in pockets, and badges MUST be removed before entering the soft play area to avoid injury to peoples using the equipment and harm to the equipment.
3. NO face paints, party poppers, colored streamers, or silly string to be used either on or near the soft play area. (Please note these products will cause damage to the equipment that cannot be repaired.)
4. Toddler Exploratory Soft Play is not responsible for striking or damaging any underground utility lines/devices (included but not limited to: electrical, plumbing, sprinkler, etc.). It is lessee’s responsibility to tell Toddler Exploratory Soft Play where equipment is to be set up and have any underground utility lines marked prior too.
5. Climbing, hanging or sitting on safety gates is dangerous and must not be allowed.
6. A responsible Adult must supervise the soft play equipment, at all times.
7. Ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others.
8. NO pets, outside toys, or any type sharp instruments in the soft play area at any time.
9. Please ensure that children are not attempting somersaults in the equipment area.

1. This soft play equipment has been received in good condition and will be returned in the same condition.
2. Customer agrees to allow Toddler Exploratory Soft Play the right to enter premises of customer at any time to repossess said soft play equipment.
3. Customer agrees to reimburse Toddler Exploratory Soft Play for all attorney fees, an amount not less than 50% of all sums due, court cost and expenses incurred by Toddler Exploratory Soft Play to enforce collection or to preserve or enforce rights under this contract.
4. Customer agrees not to loan, sublet or otherwise depose of soft play equipment or use it at any other location.
5. Customer agrees to pay in full the replacement cost, including labor, for all damages to soft play equipment.
6. If the soft play equipment is lost, stolen, or damaged beyond repair, the renter agrees to pay up to $5000.00 (Five thousand dollars and 0 cents).
7. Customer agrees to ensure that all users (and users’ guardians) of the rental go over and read all rules.
8. THERE ARE NO WARRANTIES OF MERCHANTABILITY OR FITNESS EITHER EXPRESSED OR IMPLIED. The person/s or organization renting this Soft Play Equipment from Toddler Exploratory Soft Play will be held responsible and liable for any and all damage or injury occurring for any reason whatsoever. I have read the above agreement and fully understand and accept the conditions as above. I am aware that while in my care I am fully responsible for the soft play equipment and will pay for any loss or damages that may occur.
9. Lessee understands and acknowledges that soft play entails both known and unknown risks including, but not limited to, physical injury from falling, slipping, crashing or colliding, emotional injury, paralysis, distress, damage or death to any participant. Lessee agrees to indemnify and hold Toddler Exploratory Soft Play harmless from any and all claims, actions, suits, proceedings, costs, expenses, fees, damages and liabilities, including, but not limited to, reasonable attorney’s fees and costs, arising by reason of injury, damage, or death to persons or property, in connection with or resulting from the use of the leased equipment. This includes, but is not limited to, the manufacture, selection, delivery, possession, use, operation, or return of the equipment. Lessee hereby releases and holds harmless Toddler Exploratory Soft Play from injuries or damages incurred as a result of the use of the soft play equipment. Toddler Exploratory Soft Play cannot, under any circumstances, be held liable for injuries as a result of inappropriate use, God, nature, or other conditions beyond its control or knowledge. Lessee also agrees to indemnify and hold harmless Toddler Exploratory Soft Play from any loss, damage, theft or destruction of the soft play equipment during the term of the rental and any extensions thereof.

Photo Release

I grant Toddler Exploratory Soft Play my permission to use the photographs from my event for any legal use, including but not limited to: publicity, copyright purposes, illustration, advertising, and web content.

Furthermore, I understand that no royalty, fee or other compensation shall become payable to me by reason of such use.